Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
clean
spacious
pricey dining
mixed service
8.2/10
Great
Rooms
8.6
Location
7.0
Service
7.0
Dining
5.0
Guest reviews
8.2/10
based on 5 reviews
9.3
9.3/10 based on 320 reviews
Graham
United Kingdom,
April
2024
6.6/10
The hotel had amazing rooms, very clean with lots of space and all amenities, but the service was not attentive and the dining experience was overpriced. The location was really good but did not offer much nightlife. The facilities were immaculate with a high price tag.
Rooms
9.0
The rooms were spacious with high ceilings and floor-to-ceiling windows.
Service
5.0
The service was lacking attention to detail and professionalism, though the staff tried to make the stay memorable.
Location
7.0
The location was really good, near the beaches but lacked nightlife.
Dining
5.0
The dining experience was disappointing and overpriced.
Facilities
8.0
The facilities were luxurious but came with a high price tag.
Joe
United Kingdom,
February
2024
6.0/10
The hotel has spacious rooms with high ceilings and floor-to-ceiling windows, beautifully decorated and well-equipped. However, the dining experience was very disappointing and the ongoing construction nearby was off-putting.
Rooms
8.0
The rooms were extremely nice and spacious.
Service
9.0
The service was not only great but also beautifully provided, helping promptly with all needs.
Location
6.0
The property is far from the city center but very close to Arcadia beach, the lively area of Odessa.
Dining
5.0
The dining was very disappointing and did not live up to expectations, especially given the price and hotel status.
Facilities
5.0
The hotel facilities were poor, lacking a buffet and not up to a three-star standard.
Ivor
United Kingdom,
January
2024
7.8/10
I was pleasantly surprised by this hotel. The spacious room was amazing, very clean, and had lots of space, although it was not exactly a suite as advertised. The service was adequate, with the staff trying their best, but there was a lack of smiles from the Russian-speaking waitstaff. The location, while a fair distance from the city center, was absolutely worth it due to its proximity to the beach. The dining experience was good in terms of quality but fell short on portions considering the price. Overall, the facilities were satisfactory, offering a variety of services and amenities.
Rooms
9.0
The rooms were amazing, very clean, and spacious despite not being a suite as advertised.
Service
7.0
The staff was trying their best, but there was a lack of smiles and professionalism from some of the Russian-speaking employees.
Location
8.0
The location was absolutely worth it being so close to the beach, although a taxi was necessary to reach the city center.
Dining
7.0
The dining experience offered good quality food but lacked in portion size considering the price.
Facilities
8.0
The hotel facilities were satisfactory, providing a range of services to cater to guests' needs.
Edward
United Kingdom,
August
2023
7.6/10
My stay at the hotel was simply delightful. The rooms were amazing, very clean, and offered lots of space. The service, although occasionally lacking professionalism, was outstanding and always keen to help. The location was good, though not as close to Acadia as I had hoped. The dining experience fell short of expectations, but the facilities were top-notch.
Rooms
9.0
The rooms were amazing, very clean, and spacious with a big balcony and a nice view.
Service
8.0
The service was outstanding, always eager to assist, despite occasional lapses in professionalism.
Location
7.0
The location was fair, a bit of a distance from the city center and Acadia but adequate.
Dining
5.0
The dining experience was not up to par, falling short of expectations given the price.
Facilities
9.0
The facilities were top-notch and added to the overall positive experience.
clean
pricey dining
Gavin
United Kingdom,
June
2023
6.0/10
The hotel has a big balcony with a nice view, and the rooms are very spacious. However, there are no facilities inside the room like a coffee machine and ironing table. The service is nice and friendly with staff that are fairly fluent in English. The location is very close to the beach, but Arcadia is a bit far and run-down compared to this property's location. The dining experience was disappointing and overpriced. The facilities are lacking, but the staff does try to be professional.
Rooms
8.0
The rooms are very spacious with a big balcony and a nice view.
Service
6.0
The service is nice and friendly, and the staff are fairly fluent in English.
Location
7.0
The hotel is very close to the beach, and the staff provides good help with a small but nice parking area.
Dining
5.0
The dining experience was disappointing with overpriced options.
Facilities
5.0
The facilities are lacking, and the overall impression is not helped by ongoing construction.